Salesforce.com fulfils it`s customer needs in many ways, some of the main properties are flexibility, pragmatism and agility. With this information Salesforce.com is designing and programming a software solution which should satisfy all requirements of the customer.
Sales force outsourcing is a growing trend in the business world. Many companies are hiring third party providers to take care of lead generation, sales, account management, and customer service function. (Salesforce.com 2009)